Quality is deployed at all levels of the company through our ISO 9001:2015 certified Quality Management System to ensure the same excellent standard of service in all subsidiaries. We want to set the standard as a high performing CRO for the cosmetic and pharmaceutical industries. We have a customer-oriented approach; hence we aim to meet customer expectations with respect to their specific requirements. We focus on a risk-based approach in order to anticipate the changes required within our business and to best meet our clients’ needs.
We work according to the highest levels of values and ethics. The safety and wellbeing of our subjects involved on the clinical trials are our core concerns.
- Client Focused
We have a customer-oriented approach. We regularly seek feedback from our clients to constantly improve our service delivery. We aim to meet customer expectations with respect to compliance and applicable international guidelines (GCP) and local regulations in order to provide reliable and high integrity results.
- Data integrity
Our team of qualified internal auditors and quality controllers are very much involved in the processes in order to ensure data integrity. We conduct numerous audits to verify that protocol and GCP requirements are met. All our studies are quality-controlled and a strict internal audit schedule is followed by our staff.
We realise that trainings are an essential part of a good service. Our staff receive regular trainings on quality assurance, Good Clinical Practices and technical trainings.
We put in place various process indicators in order to ensure the highest quality delivery within our internal processes. Any deviations are closely monitored and actioned to ensure better compliance.
- Business Continuity
A risk-based approach has been adopted to better anticipate issues. We have put in place a Business Continuity planning and BCP drills in order to ensure better preparation in case of crisis.